Return and Exchange Policy

 

1. Nature of the products

At DITTEGA, we specialize in the sale of unique pieces: antiques, restored objects, and vintage design. The nature of our catalog implies that, in the vast majority of cases, the stock of each piece consists of only one unit, which is unrepeatable and irreplaceable.


This uniqueness is precisely what gives value to each item and, at the same time, determines the conditions under which sales are made.


2. Transparency regarding the condition of pieces

Before formalizing any purchase, the buyer has access to detailed photographic documentation of each piece. The photographs published on www.dittega.com faithfully reflect the current, real, and exact state of the item, including:


  • The general appearance and visible dimensions.

  • Signs of use, patinas, or details inherent to aging.

  • Specific characteristics of restorations performed, if any.


By completing the purchase, the customer declares that they have reviewed and accepted the condition of the item as shown in those photographs. Claims based on characteristics that were visible in the product images will not be accepted.


3. Shipping and personalized packaging

Each piece is prepared and packed in a completely individualized manner, adapting the packaging method and transport service to the specific characteristics of the item: fragility, weight, dimensions, and value.

This process ensures that the piece arrives at its destination in the best possible conditions. The customer will receive information about the shipment and will be able to track it.


4. No-returns or exchanges policy

Given the unique and unrepeatable nature of the items sold, DITTEGA does NOT allow exchanges or returns, except in the cases expressly provided for in current consumer protection legislation.


The reasons behind this policy are:

  • Each item is unique: there is no equivalent replacement unit.

  • The condition of the piece is photographically documented prior to sale.

  • The packaging and shipping are specifically designed to protect each particular piece.


5. Incidents during transport

In the event of an incident during shipment (damage, loss, or other anomaly), the customer must notify DITTEGA within a maximum of 48 hours of receiving the package, attaching photographs of the packaging and the piece received.


Dittega will manage the incident with the transport company. However, since each piece is unique, we cannot guarantee:


  • The replacement or exchange of the affected piece, as we do not have equivalent stock.

  • A refund of the amount, except upon a favorable resolution from insurance or proven liability of the carrier.


In any case, DITTEGA will act in good faith and will actively collaborate with all parties involved to find the best possible solution within the existing real possibilities.


6. Situations not covered

Claims will not be addressed in the following cases:

  • Disagreement with the buyer's style, taste, or aesthetic expectations, provided the actual condition matches the documented one.

  • Damage caused by inappropriate use or handling after receipt.

  • Reporting incidents outside the 48-hour window from receipt.

  • Color differences due to the calibration of the buyer's monitor or device.


7. Contact and pre-purchase questions

At DITTEGA, we encourage all our customers to ask any questions before making a purchase. We are available to provide additional information, supplementary photographs, or any detail that helps in making an informed decision.

You can contact us through the channels available at www.dittega.com.


The acquisition of a piece at Dittega implies full acceptance of this policy.

www.dittega.com  ·  Last update: June 2026